JOB DETAILS

• Work type: Full-Time

• Location: Riyadh

OVERVIEW

We are seeking a dynamic and results-driven leader to oversee RX’s airport operations at our Western Europe outstations.

This dynamic role will be accountable for managing ground handling operations, making sure regulations are followed, improving our guest experience, and keeping sound relations with stakeholders in order to support operational excellence and our airline's business goals.

A high-impact role, it demands hands-on leadership, strategic planning, and operational oversight to ensure seamless day-to-day performance.

You will be responsible for ensuring day-to-day airport operations, including passenger services, ramp, check-in, baggage, lounge, and ticketing are conducted in a safe, timely, and cost-effective manner.

Importantly, you will be tasked with leading and developing the airport team, including frontline leaders and customer service staff, ensuring high performance, motivation, grooming standards, and adherence to operational SOPs.

RESPONSIBILITIES

• Manage ground handling operations and ensure regulations are followed.

• Improve guest experience and maintain sound relations with stakeholders.

• Oversee day-to-day airport operations, including passenger services, ramp, check-in, baggage, lounge, and ticketing.

• Represent Riyadh Air at AOC meetings, airport committees, and regulatory forums.

• Liaise effectively with customs, immigration, airport operators, and other key authorities.

• Lead and develop the airport team, ensuring high performance and adherence to operational SOPs.

REQUIREMENTS

• Degree qualified with at least 8 years of progressive experience in Airport or Ground Operations.

• At least 5 years of supervisory experience at Tier 1 or 2 global airports.

• Proven track record in managing airport operations, including passenger services, ramp operations, baggage handling, and load control.

• Station start-up or launch experience is preferred.